Viseca Payment Services announced that Michael Smith (image below) will assume the role of Chief Customer Officer (CCO) starting July 1, 2025. He will also join the executive management team, succeeding Stefan Kämpfer, who is retiring, according to a statement released on Friday.

In his new role, Smith will oversee customer service, operational risk management, process management, and business analytics.

(Image: Linkedin)

With over a decade of experience in building and leading a large-scale customer service unit, Smith brings a wealth of expertise to Viseca. Most recently, he served as Customer Service Director and a member of the executive team at Fuchs-Movesa, an online retailer specializing in bikes and outdoor equipment. From 2008 to 2022, he held various positions at Digitec Galaxus. Smith holds an International Executive MBA from ZHAW.

Smith will report directly to CEO Max Schönholzer. He is set to officially join the company on May 1, 2025, and will assume operational leadership of the customer service department on July 1.